Support Forum

[teenguyen]

Hi TrackStudio Team! I recently donwload version 2.7Beta and here is the step that I did:

1. Rename current TrackStudio directory to TrackStudio_old

2. Create a new folder TrackStudio and install all 2.7Beta data files

3. All the properties file config correctly (I used different database for trying this beta version)

4. I got the TrackStudio/index.html and try to log in

5. I got the Null error page

6. Something is not working so I delete entire TrackStudio directory

7. Rename TrackStudio_old to TrackStudio

8. The previous TrackStudio site does not work any more (even I tried to stop and restart Tomcat server serveral time. We use Sun Solaris/Oracle)

(Please tell me what went wrong and how to fix it. I think that Tomcat still refer to the old class or object of Beta version in the memory, so that's why I got this error--I may be wrong!)

Here is the error that I got:


The server encountered an internal error () that prevented it from fulfilling this request.

exception

org.apache.jasper.JasperException: gran/tools/RequestWrapper
at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:248)
at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:289)
at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:240)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:684)
at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:432)
at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:356)
at org.apache.jasper.runtime.PageContextImpl.forward(PageContextImpl.java:427)
at org.apache.jasper.runtime.PageContextImpl.handlePageException(PageContextImpl.java:478)
at org.apache.jsp.Index_jsp._jspService(Index_jsp.java:156)
at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:136)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:204)
at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:289)
at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:240)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:247)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:193)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:256)
at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:643)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:480)
at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:995)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:643)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:480)
at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:995)
at org.apache.catalina.core.StandardContext.invoke(StandardContext.java:2415)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:180)
at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:643)
at org.apache.catalina.valves.ErrorDispatcherValve.invoke(ErrorDispatcherValve.java:171)
at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:641)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:172)
at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:641)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:480)
at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:995)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:174)
at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:643)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:480)
at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:995)
at org.apache.coyote.tomcat4.CoyoteAdapter.service(CoyoteAdapter.java:223)
at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:594)
at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.processConnection(Http11Protocol.java:392)
at org.apache.tomcat.util.net.TcpWorkerThread.runIt(PoolTcpEndpoint.java:565)
at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:619)
at java.lang.Thread.run(Thread.java:484)


root cause

javax.servlet.ServletException: gran/tools/RequestWrapper
at org.apache.jasper.runtime.PageContextImpl.handlePageException(PageContextImpl.java:497)
at org.apache.jsp.Error_jsp._jspService(Error_jsp.java:173)
at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:136)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:204)
at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:289)
at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:240)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:684)
at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:432)
at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:356)
at org.apache.jasper.runtime.PageContextImpl.forward(PageContextImpl.java:427)
at org.apache.jasper.runtime.PageContextImpl.handlePageException(PageContextImpl.java:478)
at org.apache.jsp.Index_jsp._jspService(Index_jsp.java:156)
at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:136)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:204)
at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:289)
at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:240)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:247)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:193)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:256)
at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:643)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:480)
at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:995)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:643)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:480)
at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:995)
at org.apache.catalina.core.StandardContext.invoke(StandardContext.java:2415)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:180)
at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:643)
at org.apache.catalina.valves.ErrorDispatcherValve.invoke(ErrorDispatcherValve.java:171)
at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:641)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:172)
at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:641)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:480)
at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:995)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:174)
at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:643)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:480)
at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:995)
at org.apache.coyote.tomcat4.CoyoteAdapter.service(CoyoteAdapter.java:223)
at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:594)
at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.processConnection(Http11Protocol.java:392)
at org.apache.tomcat.util.net.TcpWorkerThread.runIt(PoolTcpEndpoint.java:565)
at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:619)
at java.lang.Thread.run(Thread.java:484)

[admin]

Hi TrackStudio Team! I recently donwload version 2.7Beta and here is the step that I did:

1. Rename current TrackStudio directory to TrackStudio_old

2. Create a new folder TrackStudio and install all 2.7Beta data files

3. All the properties file config correctly (I used different database for trying this beta version)

4. I got the TrackStudio/index.html and try to log in

5. I got the Null error page

6. Something is not working so I delete entire TrackStudio directory

7. Rename TrackStudio_old to TrackStudio

8. The previous TrackStudio site does not work any more (even I tried to stop and restart Tomcat server serveral time. We use Sun Solaris/Oracle)

(Please tell me what went wrong and how to fix it. I think that Tomcat still refer to the old class or object of Beta version in the memory, so that's why I got this error--I may be wrong!)

Yes, it seems that Tomcat use old version of files. Please check and remove temp files, unpacked WAR, and so on (for example, files in work subdirectory).

[teenguyen]

Hi TrackStudio Team! I recently donwload version 2.7Beta and here is the step that I did:

1. Rename current TrackStudio directory to TrackStudio_old

2. Create a new folder TrackStudio and install all 2.7Beta data files

3. All the properties file config correctly (I used different database for trying this beta version)

4. I got the TrackStudio/index.html and try to log in

5. I got the Null error page

6. Something is not working so I delete entire TrackStudio directory

7. Rename TrackStudio_old to TrackStudio

8. The previous TrackStudio site does not work any more (even I tried to stop and restart Tomcat server serveral time. We use Sun Solaris/Oracle)

(Please tell me what went wrong and how to fix it. I think that Tomcat still refer to the old class or object of Beta version in the memory, so that's why I got this error--I may be wrong!)

Yes, it seems that Tomcat use old version of files. Please check and remove temp files, unpacked WAR, and so on (for example, files in work subdirectory).

Thank you, yes it works ( I have to delete TrackStudio directory in work dir)